The distribution page also allows the user to export all the data related to the distributions set up for the chat.
Users can export the following data from the distribution page. Click on the arrows below to find out more.
Delivery Data
Delivery Data
The Delivery export provides details on which recurring Participants (Subscribers) have been targeted for a distribution message (Invitation and Reminder) and what is the delivery state of each distribution message.
This export could be used to check the message delivery history and troubleshooting message delivery issues.
Participation Data
Participation Data
The Participation data provides details on the Participation Status for each onetime or recurring Participant that has successfully started a chat engagement.
The export also provides some details on the Participant’s progress through a chat.
Distribution Data
Distribution Data
The Distribution data provides a summary of a Participant’s end-to-end journey for a particular distribution. Full details of the Distribution export can be found in the Delivery and the Participation exports.
Note: The export file format is comma-separated values (CSV)