Overview
This guide will walk you through the key features available in ChatHub.
If you're new to ChatHub, start by learning how to navigate the platform here.
Key Features
Engagement – Displays participation status for a specific chat engagement.
Shared Export – Enables users to download exported data with ease.
Common Actions – Provides quick access to essential tasks:
Review Topline Report – View a summary of key insights.
Preview Chat – See how the chat appears to participants.
Edit Chat – Opens the Compose page for making changes.
Participation data
At the center of ChatHub, you'll find participation statistics, providing an overview of chat engagement. Here, you can track the number of:
Completed Chats – Participants who fully completed the chat.
Disqualified Participants – Those who were screened out based on criteria.
Over-Quota Participants – Participants who exceeded a quota limit.
Incomplete Chats – Chats that were started but not finished.
Engaged but Not Completed – Participants who entered the chat but did not complete it.
Shared items
Below the participation section, you'll find Shared Items, where chat data exports that have been made shareable across your domain are stored. Here, you can view:
File Type – The format of the exported data.
Date Shared – When the export was made available.
Saved By – The user who created the export.
Exporting chat data in chat hub
Here is a guide will walk you through the steps to export chat data in ChatHub.
How to share a report to chat hub
Here is the guide.