Message cards allow the chat author to provide information to the respondent in the form of text, image or video
Text Message Card
Allows a chat author to provide textual information to a participant during a chat.
You can also add buttons to the card:
URL Button: Adds a link that the participant can open. When the participant selects the button, the link opens in a new browser tab.
Pause Button: Pauses the chat until the participant taps on the button to continue. The next card will only show when they button is tapped.
Image Message Card
Allows the chat author to show an image or a GIF to a participant during a chat experience.
'Edit Image' button allows users to
Upload/edit/delete an image
Add alternate text (Alt text) describing the image
Enable/disable full screen viewing
Add watermark (Learn how to watermark the image here)
Specifications:
Requirement | Supported Value |
File Types | JPEG, JPG, PNG, GIF |
Maximum dimensions | 480 px wide × 640 px high |
Maximum file size | 10 MB |
Video Message Card
Allows a chat author to provide visual information in the form on a video to a participant during a chat.
You can click on 'Add Video' and select the video file for this card.
Specifications:
Requirement | Supported Value |
File types | 3GP, AVI, FLV, MP4, MPEG-2 |
Maximum dimensions | 480 px wide × 640 px high |
Maximum file size | 50 MB |
Note: there is no watermarking available for Videos at the moment.
Message Cards in Multi-lingual Chats
In a multi-lingual chat, message card content is locale-specific:
Text cards: Message text is locale-specific. Enter different text per locale.
Image cards: The image file and alt text are locale-specific. You can upload different images for different locales or use the same image with different alt text.
Video cards: The video URL/file is locale-specific. You can set different videos for different locales.
Global settings: Full-screen toggle, Watermark, URL button, and Pause button are global - they apply to all locales.
When you add a message card in one locale, it appears in all locales at the same position. Switch to each locale to enter the locale-specific content.