Message cards allow the chat author to provide information to the respondent in the form of text, image or video
Text Message Card
Allows a chat author to provide textual information to a participant during a chat.
Add Button option allows a user to
Add URL Button - This button lets a user to insert URL (While responding, the URL will open in a new tab)
Add Pause Button - This button lets a participant to manually hit 'Continue' before next card is shown.
Image Message Card
Allows the chat author to show an image to a participant during a chat experience.
'Edit Image' button allows users to
Upload/edit/delete an image
Add alternate text (Alt text) describing the image
Supported image specifications:
Image Type: jpeg, jpg, png, gif
Image Dimensions: 480px wide x 640px high (Maximum)
Image Size: 10 MB (Maximum)
Learn how to watermark the image here
Video Message Card
Allows a chat author to provide visual information in the form on a video to a participant during a chat.
Users can update/change the video using the 'Replace Video' button
Supported video specifications:
Video type: 3gp, avi, flv, mp4, mp4, mpeg-2
Video Dimensions: 480px wide x 640px high (Maximum)
Video Size: 50 MB (Maximum)
Message Cards in Multi-lingual Chats
In a multi-lingual chat, message card content is locale-specific:
Text cards: Message text is locale-specific. Enter different text per locale.
Image cards: The image file and alt text are locale-specific. You can upload different images for different locales or use the same image with different alt text.
Video cards: The video URL/file is locale-specific. You can set different videos for different locales.
Global settings: Full-screen toggle, Watermark, URL button, and Pause button are global - they apply to all locales.
When you add a message card in one locale, it appears in all locales at the same position. Switch to each locale to enter the locale-specific content.