Overview
After participants complete a Qualzy activity, you can return them to Rival to continue their study.
This allows you to:
combine qualitative activities with the rest of your Rival chat flow
guide participants through multi-step studies across both platforms
maintain a connected and structured participant experience
How it works
The full participant journey looks like:
participant starts in Rival
participant is redirected to Qualzy
participant completes one or more Qualzy activities
participant is redirected back to Rival to continue the study
To enable this, you configure a return (redirect) step in Qualzy that sends participants back to the correct place in your Rival chat.
Setting up the return flow in Qualzy
Step 1: Add a redirect URL
When configuring your Qualzy project, you will need to provide a Redirect URL that points back to your Rival chat.
use your Rival chat re-entry URL
this URL determines where the participant resumes in the chat
Step 2: Pass required variables
You can pass participant data back to Rival by appending variables to the redirect URL. Make sure the variable names match the input variables you have created in Rival.
Step 3: Configure redirect button text
In your Qualzy setup:
set Redirect URL Text to something like:
“Please click here to return to chat”
This is the button participants will use to return to Rival.
Step 4: Add a completion step at the end of your Qualzy activities
At the end of your Qualzy flow, create a final step to return participants to Rival.
Create an Information activity with:
Title: Complete
Instruction Heading: Thank You
Instruction Text: ##REDIRECTBUTTON##
This will display a button that redirects participants back to Rival using the configured URL.