Resubscribe an individual member
Use search or filters to locate the member you want to resubscribe in the community member table.
In the member’s row, go to the Actions column (far right).
Click the three-dot menu (⋯) to view available actions.
Select “Resubscribe” from the dropdown.
➡️ Note: The Resubscribe option is only available if the member is currently Purged or Unsubscribed.
A confirmation dialog will appear – click Proceed to confirm the resubscription.
Resubscribe members in Bulk
Go to the Directory tab in the Community/Participants section.
Click the “Actions” button located at the top of the directory table.
From the dropdown menu, select “Bulk resubscribe with IDs”.
In the dialog that appears, paste the Participant IDs of members you want to purge.
You can resubscribe up to 3,000 participants at once.
The system will validate all entered IDs and only allow purging of members who are currently Unsubscribed or Purged.
Once validation passes, click “Proceed” in the confirmation dialog to finalize the action.
✅ Once resubscribed:
The members’ Subscription Status will be updated to “Subscribed”.
These members can now be invited to participate in chats and activities.