Customizing your brand settings helps ensure your community chats, emails, and SMS messages reflect your organization’s unique identity. Follow the steps below to set up and manage your branding efficiently.
1. Accessing Brand Settings
Go to the Settings tab on the Rival platform.
In the left navigation, select Brand.
This section allows you to configure how your brand appears across chat, email, and SMS communications.
2. Managing Locale Profiles
On the left side of the Brand Settings page, you’ll find options to create Locale Profiles.
Locale profiles let you apply different branding for specific languages or regions.
For each locale profile, you can customize:
General Information
Chat Settings
SMS Settings
Email Settings
Once saved, these locale-specific settings will be automatically applied when communicating with participants in that locale.
3. Updating General Information
Click the General tab.
Update the following fields as needed:
Field | Description |
Branded participant-facing name | Name displayed to community members. |
Privacy Policy URL | Mandatory field. Add the link to your organization’s privacy policy. |
Terms & Conditions URL | Optional. If provided, it will be shown in communication footers. |
Technical support email | Default: |
Incentive support email | Blank by default. Add via tech support ticket. If not set, “Incentive” won’t appear in the support form’s Request Type dropdown. |
4. Customizing Chat Appearance
Click the Chat tab.
Configure the visual elements to match your brand:
Setting | Description |
Header text | Choose to display no text, only the brand name, or brand name + tagline. |
Branded avatar | Image representing your chat agent (shown beside messages). |
Branded logo | Logo displayed in the chat header. |
Favicon | Icon shown in the browser tab or address bar. |
Color theme | Set your brand colors for the chat interface. |
Images | Upload separate images for mobile header, desktop header, and desktop background. |
📝 Tip: Use the Branding Preview panel on the right to see how your chat looks on desktop and mobile, in both light and dark mode.
5. Configuring SMS Settings
Click the SMS tab.
Here, you can:
Enable or disable the contact card feature.
Customize the contact card name shown to members when they receive your contact card.
6. Setting Up Email Branding
Click the Email tab.
Adjust the following settings:
Field | Description |
Sender name | Name displayed as the email sender. |
Sender email address | Default: |
Privacy Policy URL | Mandatory for email. Set this in the General tab — it will appear in the email footer. |
Terms & Conditions URL | Optional. If provided, adds a footer link. |
Footer message | Optional. Add your organization’s address, phone number, or other region-specific information. |
Email branded logo | Logo used in email templates. |
Email header background | Background image for email headers. |
📌 Preview: The Email tab includes a preview section on the right, allowing you to check how your emails look on desktop and mobile.
✅ You’re all set!
With these settings configured, your Rival platform communications will consistently reflect your brand identity across chat, email, and SMS.