A recontact card lets participants choose how they want to receive future communications from your community. You can customize the card to match your community's needs.
Depending on your community and how it is set up, participants can:
Subscribe using SMS only (default)
Subscribe using Email only
Choose between SMS and Email
SMS Recontact only (default)
Open the chat where you want to add the Recontact Card and once you add you should see this added to your chat flow.
By default the card has two buttons. Yes and 'No thank you'. While you are able to modify the button text, you will not be able to remove the buttons.
Recontact Card Settings
You can click on "settings" or the settings icon in the card and it will open the recontact settings page. You can adjust the following
1. Chat flow messages - This is where you can adjust how the subscription flow messages should look like when respondents select 'Yes' in the chat. Please note that these messages are still part of the chat flow. This follows the standard subscription message protocols where the phone number is verified.
2. SMS Messages - This is what respondents get via text message once they finish subscribing to the community. If you have enabled contact card for this community, then you will also able to edit the contact card message.
3. Contact Card - You can send a contact card to respondents at the time of subscription. They will be able to save the phone number to their phone contacts directly. You can personalize your contact card via brand settings page.
Email Recontact
When Email is selected as the recontact method, the recontact card will look the same but you will have email settings available for chat flow and messages. The chat flow messages are part of the email verification process which happens in the chat and the email messages are the emails that are sent after the respondent successfully gets subscribed.
Email subscriptions are an add-on feature and are not included by default. If you'd like to use email recontact, please contact your Customer Success Manager (CSM) for more information.
SMS or Email Recontact
When the community offers both SMS and Email options for respondents to subscribe, you can select the 'SMS or Email' option. The recontact settings will have combined options from both SMS and Email settings.
The respondent will only be able to choose one recontact method.
Responding View:
You can preview the chat to check how this card shows for a respondent.
SMS:
Email:
