A recontact card on the Rival platform enables precise control over how participants can subscribe to community communications. This feature is designed to be highly customizable, accommodating the preferences of both community managers and participants. Community managers can set the recontact card to allow subscriptions exclusively through SMS or email, depending on what's best suited for their community's needs. Alternatively, it can be configured to let participants choose between SMS and email, giving them the flexibility to opt for the method that best fits their convenience.
Open the chat where you'd like to add the recontact card.
2. Click here.
3. Click "Recontact" to add the card.
4. You can edit the recontact card message to suit your needs.
5. You can edit the Yes/No buttons by clicking into the box.
6. If you'd like to view and edit the recontact flow messaging, select the gear icon.
*Recontact flow messages are what respondents see as they go through the recontact steps.
7. You can change the recontact method for the card from the radio options available.
8. Make sure to turn on the contact card option so participants can save the designated phone number for your community to their contact list! Click "CONTACT CARD"
Note: To upload a logo, go to Settings > Brand > SMS.
9. Then switch the toggle to "enabled"
10. Click "SAVE"
11. To preview the card, click "PREVIEW CHAT."
12. Click "Preview on Web."
13. Navigate to the recontact card. Here, the participant will decide if they want to subscribe.
14. If they choose "Yes," the respondent will enter the phone number they'd like to subscribe with.
15. A verification code will be sent to the phone number.
16. They will enter the code and submit it.
17. The participant has been successfully subscribed to the community.
18. If the verification was not successful, the respondent will be prompted with the following message.
