Chat preview

Overview

Chat Preview lets you test your chat experience from a respondent’s perspective. You can use it to review:

2. A new browser tab will open and load the chat experience as a respondent would see it.

The three dots at the top right corner opens the different preview options

Restart Preview - The chat will refresh and begin from the start (you can also click on the restart button)
Hide System Alert - By default, chat preview will display system alerts when hidden variable assignments occur. You can turn that off using this option.
Copy link for preview - Get the preview link that you can with other users so they can review the chat experience
Profile details - You can see the profile details if you are using a custom preview profile.
Customize preview profile - You can modify your custom preview profile using this option

When previewing a multi-lingual chat:

1. Enter preview as usual from the top right corner.

2. Use the engagement locale selector in custom profiles in the preview to switch between locales and see how the chat renders in each language.

3. Verify that locale-specific content (question text, choice text, media, branding) displays correctly for each locale.

4. Global settings (randomize, masking, display logic) should behave identically across all locales.

Tip: Create preview profiles with different PreferredLocale values to test locale-based display logic during preview

You can preview your chat with or without publishing it.
The preview button will appear grayed out if there are any errors in the authored chat. The preview button will be enabled only when the alerts/errors in the chat are resolved.
You will need to generate a new preview link each time you make changes to a chat. Refreshing the same preview link will not reflect the changes made.