To enter a chat preview go to the top right corner
2. You can go straight into the preview or create a preview profile in "Manage preview profiles". This feature allows you to test chats with profile attributes and input variables to simulate a real chat experience.
You can select the attributes from the list of available profile and system variables to create a custom profile. Multiple custom profiles can be created and saved as preview profiles.
3. Enter the preview
4. Now you can run through your chat.
5. To use a created profile for the chat go to the top right corner
6. You can switch the preview profiles by selecting the desired profile via the dropdown on 'Previewing as' field. All the custom profiles created will appear in the list.
Happy testing!
The preview button will appear grayed out if there are any errors in the authored chat. Users will need to resolve the errors and only then be able to preview.