The open-ended questions allow a participant to provide an answer to a question during a chat. This could be in the form of text, number, Image or Video.
Text Open End
This question type allows the participant to submit a text response
In the card settings, you have an option to enable or disable copy & paste settings. By default, this feature is enabled, which means that respondents will not be able to copy and paste text into the answer field. Please note that we do not have character limit that ca be set for the text response.
Numeric Open End
This question type allows the participant to submit a numeric response. They will not be able to enter anything apart from numbers.
Using the 'Settings' button, chat author can set the minimum and maximum limits for a number that can be entered by the participant and/or allow decimals.
Image Open End
This question type allows the participant to upload an image as a response. They will be able to either upload an existing image on their device using the upload image button or click a picture directly using the take photo button.
Video Open End
This question type allows the participant to respond with a video. They can either upload an existing video using the upload video button or record a video directly using the record video button
Audio Open End
The audio open end question lets respondents answer out loud instead of typing. Respondents can record their answer directly in the chat, or upload an audio file they already have. It's a good fit for questions where talking is easier or more natural than typing, such as "What went through your mind when you first saw this ad?" or "Take a sip and describe it as if you were telling a friend."
How to add it
Open your chat flow in the editor.
Open the card picker to add a new card.
Under Open ended questions, select Audio Open End. It sits alongside Text Open End, Image Open End, and Video Open End.
Enter your question text.
The image, audio and video open end questions do not have an upload limit currently and support all standard media file formats. The upload might be impacted or limited by factors like upload speed, carrier, device memory, browser settings etc. of the respondent.
Open Ended Cards in Multi-lingual Chats
In a multi-lingual chat, open-ended card content is locale-specific:
Question/prompt text and button labels are locale-specific - enter different text per locale.
Card-level settings (e.g., copy/paste control, min/max limits on numeric responses) are global.
Participant responses are captured in the language they responded in. In chat data and exports, open-ended responses appear verbatim in the participant's original language.