Choice cards allow the chat author to ask a single/multiple choice question to the respondent.
There are two different choice card types:
Single Choice Card
Provides tools to construct single choice questions and allows the chat author to show a single choice question to a participant during a chat experience.
Multiple Choice Card
Provides tools to construct multiple choice questions and allows the chat author to show a multiple choice question to a participant during a chat experience.
Both Single and Multiple choice image card allows the user to upload images to the choices along with the text. You can click here to learn how to enable a media gallery for your choice questions.
A single choice card can be converted to a multiple choice card (and vice-versa) maintaining all of the settings and display logic intact.
Maximum number of choices allowed for any choice card is 250.
Choice Cards in Multi-lingual Chats
When working with choice cards in a multi-lingual chat:
Choice text is locale-specific - you can enter different text for each locale. Switch locales to author each version.
Choice media (images) and alt text are also locale-specific.
Settings are global - Randomize, Anchor, Mask, Exclusive, Carousel/Grid view, Image gallery, and choice order settings apply to all locales. These are marked with a 🌐 globe icon.
Adding a choice from any locale creates it in all locales. The other locales will show the choice with blank text, ready for you to fill in.
Removing a choice removes it from all locales.
Editing choice text only affects the locale you are currently editing in.
Display logic on choices references the default locale's choice text.